Refund policy

Returns & Exchanges

We do not accept returns or exchanges. Unless the product you purchased is defective, damaged or if you receive the wrong item. If you receive a product that falls into one or more of those categories, please contact us (at Iamblessedmalabeads@gmail.com) with your order information and details of the product defect. 

We will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.

Unfortunately, we cannot accept returns on sale items or gift cards.

Please keep in mind that our beads are genuine gemstones, crystals and seeds so not all beads will be exactly the same or perfect!

PLEASE NOTE: In the case that your order qualifies for an exchange, the fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.